Dialog Direct a Qualfon Company

We identify through lead generation, qualification, and nurturing; nurture through data analytics, customer segmentation, and campaign and commerce management; engage via multi-channel customer engagement (sales, welcome calls, customer care, help desk and sales support); and deliver via order management, shipping and logistics, variable digital print, direct mail/email/video, and print on demand.

We have been the preferred business processes outsourcing (BPO) provider to our clients by operating with ethical values, top-ranking performance, and below-market pricing, providing customer care, technical support, sales, online “Conversion as a Service,” social media support, and back-office support, among other offerings. Today, we have approximately 15,000 employees servicing our international base of clients. We operate in 27 locations in the United States, the Philippines, Guyana, Costa Rica, and Mexico.