Central Gate is the official Costa Rica high-tech services association gathering top-quality export outsourcing providers in BPO (Business Process Outsourcing), ITO (Internet Technology Outsourcing), and Digital Marketing. This is the one-stop-shot for offshore and nearshore contractors looking for trusted and proven suppliers delivering human talent, competitiveness, and added value in developing business solutions.
Since its very origins, Central Gate has been supported by CINDE (The Costa Rican Investment Promotion Company) and developed an innovative and effective public-private alliance with PROCOMER (The Foreign Trade Corporation of Costa Rica) to become a strategic cluster for attracting incoming business opportunities for its members.
Established on December 2012, it was presented internationally at the 2013 IAOP Outsourcing World Summit. Since then, the organization has been a frequent participant in international industry events, representing over 13 Costa Rican companies to dozens of potential clients in the United States, particularly in New York, Virginia, Texas, California, and Florida.
Strict membership criteria ensure that the organization enlists the best and most recognized providers in the exporting services sector. These specific standards include: being up to date with the corresponding legal responsibilities in Costa Rica, holding at least 50% bilingual resources within the company (English-Spanish), having at least one international client, reporting minimum annual sales of US$200,000 for international clients, and presenting a customized recommendation from CINDE, PROCOMER, or any other current member of Central Gate.
As a not-for-profit organization, Central Gate is a business opportunity facilitator and it does not charge any commission not does it obtain any form of revenue from the leads signed by its members; nonetheless it works as a platform for the interchange of good practices and partnerships, and it does promote specific ethical policies that guarantee impartiality, honesty, confidentiality, transparency, and avoidance of any conflict of interest.
International competence, trustworthy validations endowed by Central Gate, and strict agreement to demanded capabilities and standards were key in winning this particular lead.
Based in Costa Rica and with presence in Austin, Texas, and Raleigh, North Carolina, Sapiens Development specializes in Software Development, Application Integration, Mobile App Development, Application Support and Maintenance, QA and Automated Testing, CRM, CMS, Portal and ERP Solution Implementation. Since 2009, the company has provided specific, on-time, well-crafted. on-budget business solutions to a wide variety of firms, from Startups to Midsize to Fortune 500 companies in diverse industries, such as accounting, agriculture, automotive, aeronautics, banking and finance, e-commerce, healthcare, insurance, IT services, logistics, media, among others. Sapiens technology proficiency includes IOS, Java, JS, .NET, Android, CMS, PHP, Selenium, Xamarin, etc.
L.L.Bean is American mail order, internet sales and retail company, based in Freeport (Maine), specialized in outdoor clothing and recreational gear for over 100 years. Its website (llbean.com) was launched in 1995 and is among the top-rated e-commerce sites in the industry. Customers can shop thousands of products, book courses, locate nearby parks, find store information and much more. L.L.Bean also has 27 retail stores outside of Maine, as well as 10 outlets, with new stores opening each year. Its global website serves over 200 countries and territories.
LL Bean’s market requires a dynamic new services delivery where IT solutions support the business all along. As business is in constant expansion, the company needs to handle a variety of projects in Maine lead by professionals such as JAVA experts, web developers, front end developers, QA specialists, project managers, and Security contractors, among others.
L.L.Bean’s headquarters in Maine were unsuccessful in finding the qualified staff they were looking for. Reasons such as lack of applicants, lack of experience, and applicants expecting a disproportioned payment (much higher than the one offered) urged the company to look for nearshore outsourcing options. Additionally, explicit requirements like years in business, specific US insurance coverage (not available in Costa Rica), revenue level with financial capacity, Business English Level Test (BELT) competence, and specific PCI certification, made the provider selection process hard in itself.
Sapiens Development provides remote talent in team augmentation mode, which will work under agile methodologies in sync with the LL Bean IT department as an in-house extension, with frameworks that facilitate the company’s technical requirements, security policy, technical and internal procedures, etc.