Bosch
Service design for an inspiring brand experience and efficient customer interaction.
We develop innovative business models based on the latest technology in order to create an inspiring brand experience for your customers. Discover how to move your business forward with our tailored Customer Experience, Mobility and Monitoring services – bringing you closer to your customers and making you more effective in the face of competition.
Contact
- Paulo Maia - Managing Director North America & Costa Rica
- +506 6168-1758
- paulo.maia2@es.bosch.com
- Ernesto Rojas Araya - Commercial Sales and Relationship Manager
- +506 7087-3821
- Ernesto.Rojas@bosch.com
- Mariano Duursma
- Mariano.DuursmaCortes@bosch.com
Services
Our solutions are designed based on the needs of your customers and your business goals.
We apply innovative technology in order to deliver a unique customer experience and maximum efficiency, and our long-term strategic partnerships are based on contractual models, which aim to increase the commercial success of our clients. With our global network of delivery sites, we provide services in approx. 40 languages, and our service delivery promise guarantees our superior brand quality, with the highest data security and compliance standards.
Technologies
- Inbenta
- Automation Anywhere
- Convergys
- Microsoft Power BI
- Genesys
- ICC
- CIC
- 2Mares
- OTRS
- JD Edwards
- Baan
- Salesforce
- IOS
- Microsoft Exchange
- Cisco
- Linux
- Java
- Microsoft Azure
- Share Point
- .NET
- Microsoft WQL
- Avaya
- Office365
- Sap
- HTML
We have the right solution for you
CX Delivery
- Customer Service
- Sales & Marketing
- Technical Support
- Customer Loyalty & Retention
CX Transformation
- Voice of the customer
- Customer Journey Mapping
- Data Analytics & Artificial Intelligence
- Omnichannel Management
- Automation & Self Service
- Social Media Management
- Business Process Management Tools
- Augmented Reality
Mobility Services
- eCall
- Emergency Assistance
- Concierge Services
- Stolen Vehicle Tracking
- Roadside Assistance
- Interior Sensing Services
Integrated Mobility Solutions
- Aftermarket Telematic Services
- Fleet Management
- Autonomous Mobility Services
- Accident Management
- xCall Management
- Workshop Support Services
Connected Industries
- Condition Monitoring
- Predictive Maintenance
- Remote Service
Connected Logistics
- Real-time Tracking & Tracing
- Mobile Security for Driver, Fleet & Cargo
- Monitoring of Freight Condition and
Temperature - Real-time ETA Forecasting
- Supply Chain Risk Management
- Secure Truck Parking
Connected Buildings
- Elevator Emergency
- Alarm Monitoring
- Video Monitoring
- Smart Home
Connected People
- Lone Worker Protection
IT Solution Partner
- IT Solutions
- IT Service Desk
Secure Data Management
- Trust Center Services
- AIM & DSP Services
- Master Data Management
Buyer & Supplier Management
- Order Desk
- Direct Purchasing Solutions
- Delivery Planning & Controlling
Agency & Back-office Solutions
- Training Management
- Design Factory
- Translation Factory & Technical Writing
- Travel Expense Processing
- Office Support
Finance and Accounting
- Accounts Payable
- Accounts Receivable
- General Ledger
HR Support Services
- Payroll Management
- Employment Support
- HR IT Support Services
Purchasing Support
- PR2PO Process
- Best Price Call
- Administrative Support
Marketing & Sales
- Bosch Service Center
- Bosch Listen & Command